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How to troubleshoot

If you need help finding and resolving problems within Steadybit, you can look into your tenant database and metrics or enable our technical support team to assist you.

Database export

By downloading a copy of your Steadybit tenant database, you'll be able to analyze it using a third-party application.

  1. In the Steadybit platform, go to "Settings."

Screenshot of the Settings menu in the Steadybit platform

  1. Navigate to the "Troubleshooting" menu.

Screenshot of the Troubleshooting menu in the Steadybit platform

  1. On the "Database export" section, choose "Database export (.zip)."

Screenshot of the Database export section in the Steadybit platform

You'll find a ZIP file in your local downloads folder with a copy of your tenant database.

Technical support by Steadybit

Steadybit's technical support team can log in to your tenant account to investigate and fix problems you might experience within the platform. But they can only do that if you allow it.

We can only view your data and never change it or run an experiment through your tenant. And the audit log records any login and logout activity of our team in your account. Besides, you can withdraw the authorization at any time.

  1. In the Steadybit platform, go to "Settings."

  2. Navigate to the "Troubleshooting" menu.

  3. Click the "Let Steadybit troubleshoot your tenant" button.

Screenshot of the Steadybit troubleshoot your tenant button in the Steadybit platform

Further help

If you still need help resolving a problem within Steadybit, take a look at the common fixes linked below.

For more help, contact us.

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