How to troubleshoot
Last updated
Last updated
If you need help finding and resolving problems within Steadybit, you can look into your tenant database and metrics or enable our technical support team to assist you.
By downloading a copy of your Steadybit tenant database, you'll be able to analyze it using a third-party application.
In the Steadybit platform, go to "Settings."
Navigate to the "Troubleshooting" menu.
On the "Database export" section, choose "Database export (.zip)."
You'll find a ZIP file in your local downloads folder with a copy of your tenant database.
Steadybit's technical support team can log in to your tenant account to investigate and fix problems you might experience within the platform. But they can only do that if you allow it.
We can only view your data and never change it or run an experiment through your tenant. And the audit log records any login and logout activity of our team in your account. Besides, you can withdraw the authorization at any time.
In the Steadybit platform, go to "Settings."
Navigate to the "Troubleshooting" menu.
Click the "Let Steadybit troubleshoot your tenant" button.
If you still need help resolving a problem within Steadybit, take a look at the common fixes linked below.
For more help, contact us.
